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Cookie Policy

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Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The following cookies are set when browsing the Maier website. A session cookie will expire when you close the website tab.

Name of cookie Related service Expiry period Purpose
PHPSESSID Server Session This cookie is used for managing user session on the website
__cfduid CloudFlare 5 years To protect our website from security threats such as hackers and to improve it’s performance our site is routed through CloudFlare.
_ga Google Analytics 2 years This cookie is set by Google Analytics and is used to distinguish users
_gat Google Analytics 10 minutes This cookie is set by Google Analytics and is used to throttle the request rate
khcookie, APISID,S_awfe, SSID, SS, SID, SAPISID, PREF Google Maps 10 years This cookie is set by Google on any page that includes a Google Map. Data stored includes various unique identifiers, except for PREF which stores your options such as preferred zoom level.

Third party cookies

We sometimes embed video content and RSS feeds from different websites. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

Google Analytics

Portions of this website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can view Google’s full privacy policy here.

Manage Your Details

Use the form below to manage your account details.

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Help & Support

Need some help using our online portal? Please check out our frequently asked questions below.

We use a passwordless login system, so you don’t need to remember a password. Once you’ve entered your email address on the login page, you’ll be sent a one-time code. Enter this code to log in securely.

Important: Please don’t share your code with anyone else – it’s unique to you. If someone else needs access, they should request their own login.

If you don’t see the code arrive, check your junk or spam folder just in case it’s been filtered.

If your code hasn’t come through:

  • First, check your junk/spam email folders.
  • Make sure you entered the correct email address.
  • If needed, request a new code by going back to the login page.

You may need to allow up to 2 minutes for your code to arrive.

If you’re still having trouble, just get in touch with our support team and we’ll be happy to help.

No, we don’t recommend sharing your access details. Each login is designed for an individual user and sharing it can cause issues with your course progress and access history.

If another member of your team needs access, please contact our support team – we’ll help set them up with their own login details.

After logging in:

  • Choose the course you want to start or continue from the homepage.
  • Follow the steps to work through your learning content.

Courses you’ve already started will be marked as In Progress, so you can easily continue where you left off.

It’s simple to update your information.

Once you’re logged in, click on Manage your details in the menu.

From there, you can edit your name, update your email address, and review other information linked to your profile. Don’t forget to save your changes before you exit.

If you’ve already begun a course, you can easily pick up where you left off.

After logging in you’ll be shown the select a course screen. You can access this at any time by clicking the logo in the top left.

  • Find the course marked as In Progress.
  • Click to open it and continue your learning journey from your last completed step.

Your progress is automatically saved each time you work through the material.

If you have any questions or run into any issues, we’re here to help. You can email our support team directly at hello@maier.co.uk.

We aim to get back to you as soon as possible.